Roasters offer many different types of coffee. You are not restricted at all in which coffee you decide to use. Some roasters may incentivise you to sell their better coffees by helping you to market it etc. Generally speaking better coffee will get more repeat sales so this model is win win for roaster and buyer.

A cup of coffee will range from 13p – 21p depending on the coffee that you select from your roaster.

Fairness is at the centre of everything we do. If you fall out with your supplier you can apply to move the roaster with us. The Roaster then has 7 days to come up with a solution to your problem. If things are not resolved in that timeframe any other UK Mainland Roaster can then take over the remainder of your commitment period. You’re given a grace period of 2 weeks to find another roaster.

As long as your roaster is on the UK mainland and is an official business trading for at least 12 months we will be able to work with them.

*Not sure if a roaster is an official business please see our simple definition of an official business here.

We really like helping our customers however we work with many roasters so we can’t unfortunately recommend and show preference for any of our roasters. It wouldn’t be fair if we did.

Our machines track the number of coffees that are made on them and the number of kilos they use. If you use other coffees we will unfortunately have to terminate your warranty and you would be placed on a more expensive pay as you go service contract. Where you would be charged for any issues on your machine. We aren’t too strict we allow for 10% less just incase you run out at any point .

No problem these things can happen. Just give us a call or send us an email and we will put a temporary release on your account so you can purchase coffee from another provider until you have resolved things.

Roasters are constantly looking for outlets to sell and promote their coffee. The primary thing they are looking for is to sell roasted coffee. A busy site can pay back the initial investment in less than 2 months in some cases. In addition to this the machines will advertise their brand to other local people and potentially create other sales for them online and also in the local or national area. 

We service and repair all of our machines so it doesn’t matter how big your roaster is.

We offer water tank conversion on all of our machines so even if you cant get running water to your machine we can get you up and running with a system that will only need filling up around every 30-50 cups!